Privacy Policy

1. Introduction

1.1 cheers888 ("cheers888," "we," "us," "our") is committed to protecting the privacy and personal data of all users ("you," "Player," "User") of the cheers888 platform accessible at cheers888.one.

1.2 This Privacy Policy ("Policy") describes how cheers888 collects, uses, stores, discloses, and protects your personal information in connection with your use of our online casino and sports betting services.

1.3 This Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations ("IRR"), as administered by the National Privacy Commission ("NPC").

1.4 By registering an account with cheers888 or by continuing to use the cheers888 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

1.5 This Policy should be read together with our Terms & Conditions, which govern your use of the cheers888 platform.

2. Personal Data We Collect

2.1 cheers888 collects the following categories of personal data from players:

2.1 Identity & Registration Data

• Full legal name as it appears on your government-issued ID;
• Date of birth (to verify you are 21 years of age or older);
• Gender;
• Nationality and country of residence;
• Government-issued identification number (e.g., PhilSys ID, passport number, driver's license number).

2.2 Contact Data

• Email address;
• Mobile phone number;
• Residential address (city, province, postal code).

2.3 Financial & Transaction Data

• GCash account number or registered mobile number;
• PayMaya account details;
• Bank account details (BPI, BDO, Metrobank, or other Philippine banks);
• Deposit and withdrawal history;
• Transaction amounts in Philippine Peso (PHP / ₱).

2.4 Gaming & Activity Data

• Game history, bet records, and wagering activity;
• Account login history, session duration, and timestamps;
• Bonus and promotion usage;
• Customer support interactions and correspondence.

2.5 Technical Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Cookie identifiers and session tokens;
• Platform usage analytics and performance data.

3. How We Collect Your Data

3.1 cheers888 collects your personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated collection: Technical data collected automatically when you access the cheers888 platform, including through cookies, log files, and analytics tools;
• Third-party sources: Identity verification data from government databases or third-party KYC service providers, and fraud prevention data from anti-money laundering screening services, where permitted by law;
• Payment processors: Transaction confirmation data from GCash, PayMaya, and Philippine banking partners.

4. How We Use Your Personal Data

4.1 cheers888 uses your personal data for the following purposes:

4.2 cheers888 will not use your personal data for any purpose not listed above without first obtaining your explicit consent or as otherwise required by applicable Philippine law.

5. Legal Basis for Processing

5.1 cheers888 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to fulfill our obligations under the Terms & Conditions, including account management, payment processing, and game provision;
• Legal obligation: Processing required to comply with Philippine laws and regulations, including PAGCOR licensing requirements, Anti-Money Laundering Act (AMLA), and tax reporting obligations;
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your rights;
• Consent: Processing for optional purposes such as marketing communications, where you have given explicit, informed consent that may be withdrawn at any time.

6. Data Sharing & Disclosure

6.1 cheers888 does not sell, rent, or trade your personal data to third parties. We may share your data only in the following limited circumstances:

• Service providers: Third-party vendors who assist in operating the cheers888 platform, including KYC verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), IT infrastructure providers, and customer support tools. These providers are contractually bound to process your data only on our instructions and in accordance with the DPA;
• Regulatory authorities: Philippine government agencies including PAGCOR, the Anti-Money Laundering Council (AMLC), the Bureau of Internal Revenue (BIR), and the National Privacy Commission (NPC), where required by law or regulation;
• Law enforcement: Philippine law enforcement agencies where required by a valid court order, subpoena, or applicable law;
• Business transfers: In the event of a merger, acquisition, or sale of cheers888 assets, your data may be transferred to the successor entity, subject to equivalent privacy protections.

6.2 Any third party receiving your personal data is required to maintain appropriate technical and organizational security measures and to use your data only for the specified purpose.

7. Data Retention

7.1 cheers888 retains your personal data for as long as your account is active and for a period thereafter as required by applicable Philippine law and regulation.

7.2 Specifically, cheers888 retains:

• Account registration and KYC data: for a minimum of five (5) years after account closure, as required by AMLA and PAGCOR regulations;
• Financial transaction records: for a minimum of five (5) years, in compliance with BIR and AMLC requirements;
• Gaming activity logs: for a minimum of three (3) years;
• Customer support records: for a minimum of two (2) years after resolution of the relevant matter;
• Marketing consent records: until consent is withdrawn, plus one (1) year thereafter.

7.3 Upon expiry of the applicable retention period, cheers888 will securely delete or anonymize your personal data in accordance with NPC guidelines.

8. Data Security

8.1 cheers888 implements appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit;
• Encryption of sensitive data at rest;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security audits and vulnerability assessments;
• Multi-factor authentication for administrative access;
• Incident response procedures compliant with NPC breach notification requirements.

8.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, cheers888 will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the DPA.

9. Cookies & Tracking Technologies

9.1 cheers888 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

9.2 cheers888 uses the following types of cookies:

• Essential cookies: Required for the platform to function, including session management and security tokens. These cannot be disabled;
• Analytics cookies: Used to understand how players use the cheers888 platform, helping us improve performance and user experience. Data collected is aggregated and anonymized;
• Preference cookies: Used to remember your settings and preferences, such as language and display options.

9.3 cheers888 does not use third-party advertising cookies or behavioral tracking cookies for external ad networks.

9.4 You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the cheers888 platform.

10. Your Data Subject Rights

10.1 Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by cheers888:

• Right to be informed: The right to know what personal data cheers888 collects and how it is processed;
• Right to access: The right to request a copy of the personal data cheers888 holds about you;
• Right to correction: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing or on grounds relating to your particular situation;
• Right to data portability: The right to receive your personal data in a structured, commonly used format;
• Right to damages: The right to claim compensation for any damages suffered as a result of inaccurate, incomplete, outdated, or unlawfully obtained personal data;
• Right to file a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

10.2 To exercise any of the above rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within fifteen (15) business days. We may require you to verify your identity before processing your request.

11. Children's Privacy

11.1 The cheers888 platform is strictly intended for persons who are twenty-one (21) years of age or older. cheers888 does not knowingly collect personal data from individuals under the age of 21.

11.2 If cheers888 becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the relevant account, delete the data, and report the matter to the appropriate Philippine authorities.

11.3 If you are a parent or guardian and believe that your child has provided personal data to cheers888, please contact us immediately at [email protected].

12. Changes to This Privacy Policy

12.1 cheers888 reserves the right to update or modify this Privacy Policy at any time. Material changes will be communicated to registered players via email or prominent notice on the cheers888 platform at least seven (7) days prior to taking effect.

12.2 The date of the most recent revision is indicated at the top of this Policy. Your continued use of the cheers888 platform after any changes take effect constitutes your acceptance of the revised Policy.

12.3 We encourage you to review this Privacy Policy periodically to stay informed about how cheers888 protects your personal data.

13. Contact & Data Protection Officer

13.1 cheers888 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act and this Privacy Policy.

13.2 For any privacy-related inquiries, requests to exercise your data subject rights, or to report a privacy concern, please contact:

13.3 You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) if you believe your data privacy rights have been violated.